FAQ

When will my mask be shipped?

In response to extreme demand, we’re fulfilling bulk orders first. We were finalizing tooling in mid April, and are moving as quickly as we can to manufacture, package, and deliver every single order.
Thank you for helping us make this possible. We’ll be fulfilling packages according to order number with bulk orders being processed fast. We have the ability to make 3000 face masks a day, your order will come around fast so thank you for your patience in the meantime! 

Is the MP Mask Available For Children?

At MP Aussie Products we have designed and are in the final stages of finished our child masks. 
Please send an email to : mpausproducts@gmail.com
Our team will fill you in with any developments as they come. 

How will I know when my order has shipped?

When your order leaves our premises, you will be notified in your order confirmation emails with tracking information. 
If you get stuck, send us an email at mpausproducts@gmail.com and we will handle your inquiry with in 24hrs. 


I selected an Express shipping method and have not received my order in the indicated time. What now?

Please note that express postage during this time may be slower than the indicated Australia Post parcel delivery time. This is due to the limited number of air freight and road freight during covid-19. Please be patient as most orders are delivered around 1-2 days after the estimated delivery time.
 

How do I use the mask?

1.Fit the provided straps to wear as loops around your ears or, if you prefer you can fit the strap's for a "around head" secure fit.

2.If the mask fits too loosely, Pull through more strap to tighten to desired fitment and adjust placement on face/nose for comfort.

3. A tight fit is a good fit. Check for excess airflow and tighten the mask as needed.

4. Replace the filter after each use; discard soiled filters.


MP Aussie Products is not liable for miss or over use of a filter resulting in lesser performance. 

How many filters come with my initial purchase?

Each kit includes 3 replacement filters, you can purchase in multiples of 4 filters from our store which can can be found here.

What are the specifications of the filter?

Please note MP Reusable Adult Face Mask are not medical items!
Our Mask is available as a P1 or P2 certified mask that has passed Australian Standard AS/NZS1716:2012.
We are still are not medical professionals!

This product is not intended to diagnose, treat, cure, or prevent any disease.
We have designed our mask to be a P1/P2 certified face mask that will provide protection as per Australian Standard AS/NZS1716:2012 guidelines.


P1 Certified Filter - 3 Layers

Layer 1 - An outer spun-bond polypropylene layer to block initial large particles, dust, and liquid droplets. 

Layer 2 - A single layer of very fine, melt-blown non-woven fabric to block finer dust particles, bacteria, and virus-carrying droplets that cannot be seen to the naked eye.

Layer 3 - An inner layer of spun-bond polypropylene to block exhaled droplets. 
*Most masks forget the most crucial layer!*
Stop the spread by trapping a possible viral infection or contamination in the mask keeping your family, friends and community safe..


Please understand that here at MP, we decided to create this particular filter design as it will provide superior protection to non-medical cloth mask barriers that are being publicized and sold as a solution to the ever growing mask shortage.
Medical masks are in demand and are being inappropriately used, causing massive strain on our medial system, do your part and make sure the correct masks are making it to the correct people in need!

P2 Certified Filter - 4 Layers

Layer 1 - An outer spun-bond polypropylene layer to block initial large particles, dust, and liquid droplets. 

Layers 2 & 3 - A single layer of very fine, non-woven fabric to block finer dust particles, bacteria, and virus-carrying droplets that cannot be seen to the naked eye.

Layer 4 - An inner layer of spun-bond polypropylene to block exhaled droplets. 
*Most masks forget the most crucial layer!*
Stop the spread by trapping a possible viral infection or contamination in the mask keeping your family, friends, and community safe.


 


What happens if my replacement filters run out before i can order? 

During this time it is recommended that you always use MP filters for the best protection. It is your own discretion if you choose to use other material or filters with the MP Aussie Products Mask.

When/where should I wear this mask?

Across Australia and world wide, it has been indicated by most health care bodies that wearing a face mask in public is recommended and provides an extra layer of safety from the current Covid-19 Pandemic.
With proper hygiene, hand washing and wearing a mask, you significantly reduce the risk of germs, viruses and general airborne contaminants.

How do I wash/clean and remove my mask, and how often should I do that?

When removing your MP mask please remove using the side straps located on the highest point of your head or behind the ears.
(this significantly bring down the change of hand transmission contact as it is the furthermost area to the mask and your face.
The mask should be cleaned after each day's use, or more frequently if necessary.

Cleaning Instructions:
• Remove Replaceable Filter Before Cleaning!
• Dishwasher: Wash on medium heat with mild detergent.
• Hand wash: Scrub with hot, soapy water for at least 20 seconds.

Please do not wash, wet or dissemble filter body! We have made our filters like this to maximize safety and minimize contact. 

Filter replacement

1. Replace the filter when there is perceived increase in resistance to breathing.

2. Using a filter sporadically may extend the replacement period to over a few work shifts.

3. Refer to AS/NZS 1715* for further guidance.        

4.To remove the filter, push into the mask where one of the filter's corners is, grab the filter and pull it away from the mask.

5. Discard used filters to landfill. If contaminated with hazardous waste, dispose according to regulations.

6. Remove the labels. Push fit one corner first, then follow around the filter's edge pushing it in.

7. After fitting, check that there is no gap between the filter and the mask.

We are currently in the process of testing how many washes our filters can withstand before needing to be replaced.

Is the standard mask one size fits all?

Our masks are available in a medium size, but we are currently working on a smaller and larger fitted mask. Please see below for medium dimensions.

Adjust with the strap accordingly with either a behind the ear or over the head location to a snug fit. 
If you have any issues with fitment please send us an email at  : mpausproducts@gmail.com

Is this product currently being tested or is approved to a certification or standard?


Here at MP we would like to give you the best possible product we can!
With thorough testing and working closely with official bodies, we are happy to 
announce that our filters are available in a P1 or P2 certified construction. 
After rigorous testing, our filters were given AS/NZS1716:2012 certification making it one of the first certified reusable face masks in Australia!


Does MP Aussie Products come with a warranty? 

All MP Aussie Made products come with a 12 month warranty from the date of purchase. 
(Please note* improper use of any MP Aussie Made product may result in a warranty being declined if it is found to be misused in a particular matter.)